WORLD WIDE DELIVERY SERVICE
For special requirements, please contact us before ordering.
All goods are shipped within 2 business days of receipt of your order. If the order is unavailable and the customer wishes to wait then the fulfilment could take a maximum of 30 days, if the customer does not want to wait this amount of time then we will refund their purchase amount. When you place an order, you will receive a Tracking Code and an estimate of the delivery date for you, based on the availability of your items and the shipping options you choose. We can only offer an approximate delivery date however, our experience has shown that most shipments arrive at their destination within 2 to 7 days.
Registration and Insurance
All orders are shipped via Australia Post, where you have a choice of Regular/Parcel Post or Express Post. It is extremely rare that our shipments are lost or damaged in transit. All efforts are made by Mermaid Leather to ensure that your goods arrive safely and in a timely manner. However, we cannot be held responsible for Uninsured goods lost or damaged in transit.
Please choose carefully.
We don’t normally give refunds if you simply change your mind or make a wrong selection.
Exchanges and refunds can be given where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to.
We accept the return of goods which have arrived damaged or as long as returned within 30 DAYS FROM THE DATE OF PURCHASE, on presentation of the purchasing invoice / receipt. Please let us know if you have misplaced or lost your receipt and we will confirm your purchase via your proof of I.d and by our records.
Exclusions: A refund, replacement, or repair won’t be offered or accepted if the purchaser has modified or damaged the product, or have misused the product contrary to manufacturer’s or Mermaid Leathers’ guidelines.
For exchange, credit, refund or repair we’ll require business / personal information and signature in addition to your receipt. All purchases made on a debit/credit card will be credited back to the original card used. We also accept the return of goods where we have sent the incorrect product at no additional cost or if the product has been wrongly described.
For a successful return of an unwanted product the goods MUST BE; (a) UNUSED, (b) Undamaged and (c) RE-WRAPPED IN ORIGINAL PACKAGING. For the successful return of a faulty or damaged item; (a) contact us via email or phone (b) repackage and await shipping instructions.
Returns Shipping Costs: Please contact us via email or phone for specific information. NOTE: Shipping rates for most items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded off to the next full pound. We are currently using a Australia Post scheduled rates for all orders.
Australia Post: Express Post – Next Day Guarantee Conditions
Express Post Network covers 80% of Australian business addresses, private addresses and Post Office Boxes. If your item is for an address outside the Express Post network, we’ll use the fastest possible transport links, but it won’t be covered by our Next Day Guarantee.
Read AustPost Overview >
Contact Details for Returning Purchases:
PO Box 1619 Esperance, Western Australia 6450
Hours: 9:00am – 5:00pm (Monday to Friday) AWST
Email: firstname.lastname@example.org / Phone: +61 8 9071 5248